Frequently Asked Questions
At Waggin’ Train we are pet owners too. The quality and safety of our products are our top priorities, because everything we do is focused on keeping pets happy and healthy.
Following are answers to key questions you may have about our products. If you have any other questions or want to talk with someone from our company, please call one of our pet advisors at 866-283-2923, Monday through Friday, 7:00 a.m. to 7:00 p.m. CST.
Feeding
Q:What are Waggin’ Train Chicken Jerky Tenders?
A: Waggin’ Train Chicken Jerky Tenders are a wholesome, healthy treat for your dog. They are made with premium chicken breast filets and have only two main ingredients: natural chicken filets, and glycerin (a natural preservative to retain moisture and texture). These high-protein, low-fat treats are slow-baked to seal in the natural flavors for a healthy and wholesome snack. Chicken jerky treats are popular because they are a high-quality, great-tasting treat that dogs love.
Q: How many of these treats should I feed my dog?
A: As stated on our packaging, owners should limit their dogs? consumption of high-protein treats (such as chicken jerky) to ensure that your dog is getting the other essential nutrients and minerals needed from their food. Below is the recommended number of Waggin’ Train Chicken Jerky Tenders for your dog per day.
- Small Dogs (5-10 lbs.): 1 treat
- Small-Medium Dogs (11-25 lbs.): 2 treats
- Medium Dogs (26-50 lbs.): 3 treats
- Large Dogs (Over 50 lbs.): 4 treats
Feeding dogs chicken jerky treats is safe when consumed at recommended levels. Waggin’ Train includes detailed feeding suggestions on each package of chicken jerky treats (as well as all other treat products). Keep in mind that treats should not be fed as a replacement for a balanced diet that includes dog food, and dogs should get plenty of fresh, clean water every day.
Q: When should I treat my dog?
A: You can treat your dog with Waggin’ Train Chicken Jerky Tenders anytime you want your dog to enjoy a wholesome and delicious snack. Most importantly, make sure you feed these tasty treats in keeping with the recommended levels for your dog (as listed on the packaging) and in addition to a complete, balanced diet.
Q: Can these treats be used in place of dog food from time to time?
A: No treat should be fed in place of a complete and balanced diet. Always follow the feeding guidelines on the package to ensure that your dog eats only the proper amount of treats each day.
Quality
Q: What is in these chicken jerky treats?
A: Waggin’ Train prides itself on products made of high quality ingredients. Waggin’ Train Chicken Jerky Tenders are made with premium chicken breast filets and have only two main ingredients: natural chicken filets, and glycerin (a natural preservative to retain moisture and texture).
Q: Where are these treats made?
A: These treats are made in China at facilities that meet U.S. Department of Agriculture standards for quality and safety. In China, dark meat chicken is more popular with consumers than white meat chicken, and so the supply of quality, white meat chicken used in our products is more readily available for dog treats. The factories are under stringent safety and sanitary guidelines and monitored by a dedicated team of quality control inspectors, who are in the plants where the products are being produced. The benefit to our consumers is a premium dog treat at an affordable price.
Q: What is Waggin’ Train’s food safety program?
A:Our quality control group monitors the good manufacturing practices of our suppliers. Our safety inspection program has specific protocols and practices to help ensure proper food handling sanitation practices, heating procedures and traceability of product lots back to the raw ingredients.
Q: Have Waggin’ Train products been tested for melamine?
A: Yes. Every lot of Waggin’ Train is tested by an accredited food safety lab for the presence of melamine.
Q: How do I know Waggin’ Train treats are safe for my dog?
A: Millions of happy, healthy dogs enjoy Waggin’ Train brand dog treats every year. Every day we work to ensure product quality and safety. It is our top priority and the foundation of the Waggin’ Train brand. We use high quality ingredients. We have a comprehensive food safety program in place, and all of our facilities are designed to meet U.S. Department of Agriculture standards. We have dedicated Quality Assurance teams on site, who monitor various steps of the manufacturing process for the safety and quality of our products.
Q: Has any Waggin’ Train product ever been recalled?
A: No. Our products have not been recalled.
Q: What did the recent FDA statement say about chicken jerky treats?
A: On Nov. 18, 2011, the U.S. Food and Drug Administration (FDA) issued an update about chicken jerky treats for dogs. The FDA continues to advise dog owners that chicken jerky products should not be substituted for a balanced diet and are intended to be fed occasionally in small quantities. The FDA has been unable to determine a definitive cause of reported dog illnesses or a direct link to chicken jerky products. The FDA has been quite clear about this. Extensive FDA testing found no contaminants and no definitive cause for the reported illnesses among dogs. In addition, the American Veterinary Medical Association (AVMA) previously has reported that any association between dog illnesses and chicken jerky may be the result of dogs (primarily small dogs) consuming treats in excess of normal or recommended levels.
Q: Did the FDA mention Waggin’ Train products in its statement?
A: The agency’s update referenced chicken jerky treats from China, but did not specify Waggin’ Train, or any other brand.
Q: I notice that Waggin’ Train products are irradiated. What does that mean?
A:
Waggin’ Train Brand products that reflect the Radura symbol go through an irradiation process approved for pet food by the FDA. This is similar to what is used in sterilizing spices, apples, tomatoes and meat for human food. This extra precaution is taken to assure pet owners the treats they buy are safe and healthy.
Contacting Waggin’ Train
Q: Where can I go for up-to-date information about Waggin’ Train treats?
A: You can always talk to one of our pet advisors at 866-283-2923, Monday through Friday, 7:00 a.m. to 7:00 p.m. CST.
Q: What if I am not satisfied with this product?
A: We stand behind the quality of every Waggin’ Train Brand product. If for any reason you are not fully satisfied with our product, we gladly will refund your purchase price. Please mail the UPC from the product bag and a copy of the sales receipt to the below address. Please allow 4-6 weeks for your refund.
Waggin’ Train Customer Service - Returns
901 Chouteau Ave
St Louis, MO 63102-1009