Frequently Asked Questions
Q: How do I know how much chicken jerky is safe for my dog?
A: As stated on our packaging and to reiterate for our loyal customers, it is recommended that owners limit their dogs’ consumption of high-protein treats (such as chicken jerky) to no more than 5% of their total daily diet. Below is the recommended number of chicken jerky treats for your dog per day:
- Small Dogs (5-10 lbs.): 1 treat
- Small-Medium Dogs (11-25 lbs.): 2 treats
- Medium Dogs (26-50 lbs.): 3 treats
- Large Dogs (Over 50 lbs.): 4 treats
Extensive feeding tests and trials confirm that feeding dogs chicken jerky is safe when consumed at recommended levels. Accordingly, Waggin’ Train includes detailed feeding suggestions on each package of chicken jerky (and all other products) to educate consumers about appropriate feeding levels. This action is in alignment with the FDA’s recommendation that “chicken jerky products should not be substituted for a balanced diet.”
It is important to note:
- Dog treats should not constitute more than 5% of a dog’s daily diet.
- Treats should not be a replacement for a balanced diet that includes dog food.
- Dogs should get plenty of fresh water every day.
Q: What are the feeding recommendations for Waggin’ Train products?
A: Click on a product below for feeding recommendations and additional details. Please note, senior dogs have different feeding needs based on weight and age. Ask your veterinarian what’s best for your dog. Regardless of weight or age, make sure your dog gets plenty of fresh water daily. In addition to a nutritionally balanced diet, daily exercise is important too.
Q: Why did the FDA issue a statement cautioning consumers about chicken jerky?
A:
As dog owners and dog lovers, we applaud the FDA for issuing a preemptive health notification and we hope the FDA’s comments will bring attention and education to consumers who may be overusing dog treats.
It has been widely accepted that dog illnesses and any association with chicken jerky is likely the result of dogs (mostly small) consuming treats in excess of normal or recommended levels. Extensive testing performed by public and private laboratories has not uncovered a contaminant or specific ingredient as the cause of illness. Other factors identified as possibly contributing to signs of illness include sudden alteration of diet or imbalances in total nutrition.
Q: My dog is a senior. Are his feeding needs different from younger dogs?
A:
Yes. Senior dogs have different feeding needs based on weight, age and overall health. Many older dogs should be on a protein-restricted diet. Ask your veterinarian what is best for your dog.
Q: Does overfeeding affect all dogs equally?
A:
To date, it appears that small dogs may be more affected than larger dogs since it would be more difficult to overfeed a large dog.
Q: Where can I go for up-to-date information?
A:
Please refer back to our website.
Q: Are Waggin’ Train products safe?
A:
YES. The safety of Waggin’ Train Brand pet treats and chews has always been our top priority and will continue to be in the future. All Waggin’ Train Brand dog treats are manufactured at certified facilities inspected regularly by our own Quality Assurance team and third party independent auditors.
Q: I noticed that Waggin’ Train products are sterilized. What does this mean?
A:
All Waggin’ Train Brand products go through an irradiation process approved by the USDA for human food use (similar to what is used in sterilizing apples, tomatoes and meat). This extra precaution is taken to ensure pet owners of safe, healthy treats by eliminating any microorganisms. In a nutshell...we go the extra mile on safety because your pet is worth it.
Q: What is your Satisfaction Guarantee policy?
A:
We stand behind the quality of every Waggin' Train Brand product. If for any reason you are not fully satisfied with our product, we will gladly refund your purchase price. Please mail the UPC from the product bag and a copy of the sales receipt to the following address.
Waggin’ Train Customer Service - Returns
1924 Pearman Dairy Rd.
Anderson, SC 29625
Please allow 4-6 weeks for your refund.
Q: I feed my dog your Supreme Clean Dental Bones on a regular basis. Do you make any other dental bones?
A:
Yes! We also offer Supreme Green (made with REAL Chicken Breast) for extra fresh breath. Soon we will introduce OystaDent Dental Bones, which include crushed oyster shells with calcium and Vitamin D.
All Waggin’ Train dental bones promote healthy teeth and gums, freshen breath and are easy to digest.
Q: I have fed my dogs all three flavors of your Jerky Links product and they just love them. Are they supposed to be crunchy or soft?
A:
Jerky Links are designed to be a "crunchy" treat. The moisture level in Jerky Links is very low, which offers a better value because we are selling quality products containing chicken and liver without high moisture levels. Your pet benefits because Jerky Links last longer and he can fully enjoy the real chicken and liver flavors he craves!
